Self-Exclusion

Your wellbeing comes first

Self-exclusion is a promise to stop gambling for a set time or for good. If play takes more of your money, time or attention than you can handle, ask for help early.

Ask for a restriction in writing

Once PlaysGrand has a verified contact, email it from your account address and plainly ask to self-exclude. Say whether you want a temporary restriction or a permanent closure. Leave passwords and full payment details out.

Ask for a written reply stating the services covered, the start date, the length and the conditions. This page cannot submit an exclusion request or block an account. PlaysGrand has no exclusion controls or request channel connected.

Put barriers in place while you wait

• Stop depositing and don't place any new bets.
• Uninstall gambling apps and, where you can, delete saved payment methods.
• Opt out of promotional messages from gambling companies.
• Look into blocking software for your devices, and ask your bank if it can stop gambling payments.
• Tell someone you trust about your decision so they can support you.

Money in the account and open bets

Ask what will become of your remaining balance, unsettled bets and identity checks still open. Excluding yourself doesn't cancel a bet on its own, nor does it lift required verification. Keep copies of your request and the operator's reply as proof.

Stick to the exclusion

Don't dodge an exclusion with a new account or someone else's identity. Being excluded by one company may leave other sites open, so check whether your area has a scheme covering several operators.

No automatic way back

A return to gambling has to fit the terms you agreed and local law. Don't expect the restriction to end early. Remember why you stopped, and get specialist advice if you are unsure about going back.

Help from independent services

Gambling Therapy offers guidance internationally. For people in the UK, GamCare gives information and support on gambling harm. A local service may suit your location better.

If you are in danger or cannot keep yourself safe, call your local emergency services straight away.